Terms of Service

1. Acceptance and who is bound

By using the website or services of The Sixth Hire, the trading name of Majestic Virtual Assistants LLC, a Delaware limited liability company, you agree to these terms. If you do not agree, do not use the services. These terms bind you and, where you act for a company, the company you represent.

2. Services

We provide three kinds of service:

• Two managed staffing plans, as described on the pricing page.
• Fixed price automation builds.
• Marketing and web services.

3. Fees and billing

Monthly plans are billed in advance. There is a three month minimum, after which you can cancel with thirty days written notice. There is no termination fee.

Builds are billed 50 percent to start and 50 percent on delivery. Ad spend and third party software are billed separately at cost and are not included in management fees.

4. Hours

Monthly hours do not roll over.

5. The 30 day fit guarantee

If your operator is not the right fit inside the first 30 days, we will replace them at no cost. The replacement period does not count against your term. If we cannot place someone who fits, we will refund the unused portion of that month.

6. Operator buyout fee

A buyout fee applies if you, or any entity affiliated with you, employs, contracts, or otherwise engages an operator or specialist we introduced, whether directly or through a third party. This applies at any time during the engagement or within twelve months of it ending.

The fee is a flat $10,000, regardless of how long the engagement has run. There is no sliding scale and no expiry within the period defined above.

The fee is payable within 30 days of the operator's first day of direct engagement with you. It is separate from, and additional to, any outstanding monthly fees.

This clause does not restrict the operator's own freedom to work for anyone they choose. It is a fee payable by you, not a restriction on the individual.

On payment of the fee, we will hand over the SOPs and documentation for that role at no charge.

Ending the engagement itself carries no fee. Only engaging the operator directly triggers this clause.

7. Client responsibilities

You agree to give us timely access to the tools and systems we need, timely feedback on work in progress, and to use the services lawfully.

8. Intellectual property

On full payment, you own all deliverables, SOPs, accounts and data created for you during the engagement. We retain our internal templates and methods.

9. Confidentiality and data protection

We keep your business information confidential. A mutual non-disclosure agreement applies from the first call onward. A data processing agreement is available on request.

10. Limitation of liability

Our liability is capped at the fees you paid us in the three months before the claim arose. We are not liable for indirect or consequential loss.

11. No guarantee of business results

We do not guarantee specific business results from marketing services. Results depend on factors outside our control, including your offer, your market and your ad spend.

12. Termination and handover

After the three month minimum, either side may end the engagement with thirty days written notice. On exit we hand over all documentation and remove our access. Ending the engagement carries no fee.

13. Governing law and venue

These terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of laws rules. Any dispute arising out of or relating to these terms or the services will be brought exclusively in the state or federal courts located in the State of Delaware, and both parties consent to the jurisdiction of those courts.

14. Contact

Questions about these terms can be sent to hello@thesixthhire.com.