Terms of Service

01Who These Terms Apply To

These Terms of Service ("Terms") govern the relationship between Majestic Virtual Assistants LLC, a Delaware limited liability company doing business as The Sixth Hire, with its registered office at 16192 Coastal Hwy, Lewes, DE 19958, United States ("we," "us," or "our"), and any individual or business that engages our services or accesses thesixthhire.com ("you" or "client").

By booking a call, purchasing a Systems Audit, signing a service agreement, or using our website, you confirm you have read and agree to these Terms.

02Our Services

The Sixth Hire provides the following categories of services:

• Systems Audit ($497) — A paid discovery engagement that reviews your tools, workflows, and automation gaps and delivers a written action plan with a 60-minute roadmap call.
• Build Projects — Scoped, one-time engagements to design and implement automation systems, CRM builds, AI workflows, and related technical deliverables.
• Managed Execution Retainers — Monthly retainer agreements providing ongoing managed operations, automation management, and a dedicated execution team. Retainers require a minimum 3-month commitment.

The specific scope, deliverables, timeline, and pricing for each engagement are confirmed in a separate service agreement or order form provided before work begins.

03Payments and Billing

Systems Audit
Payment is due in full before work begins. The $497 fee is non-refundable once audit work has commenced. Cancellations requested within 48 hours of purchase and before any work begins are eligible for a full refund.

Build Projects
A deposit (typically 50%) is due before work begins, with the remaining balance due upon delivery or at a milestone defined in your service agreement. Deposits are non-refundable once work has started.

Managed Retainers
Retainers are billed monthly in advance, beginning on the date your agreement is signed. The minimum term is 3 months. After the initial term, agreements renew month to month unless either party provides 30 days written notice of cancellation.

Late Payments
If a payment is more than 7 days past due, we may pause service delivery until the account is current. Non-payment beyond 14 days following written notice may result in termination per Section 10.

Currency and Taxes
All prices are listed in U.S. dollars (USD). You are responsible for any applicable sales tax, VAT, withholding tax, or other duties imposed by your jurisdiction. Clients in the United States may be subject to applicable state and local taxes.

04Client Responsibilities

Our ability to deliver results depends on your cooperation. You agree to:

• Provide accurate and complete information during onboarding and throughout the engagement
• Grant access to tools, accounts, and systems required to perform the agreed work
• Respond to questions, review deliverables, and provide feedback within a reasonable time (typically 3–5 business days)
• Designate a primary point of contact with authority to approve decisions
• Ensure that any third-party tools or platforms you ask us to work within comply with their respective terms of service

Delays caused by late feedback, withheld access, or failure to complete onboarding materials do not entitle you to a refund or timeline extension at no additional cost.

05Deliverables and Intellectual Property

Your content
You retain full ownership of all content, data, brand assets, and business information you provide. We make no claim to your intellectual property.

Work product
Upon receipt of full payment, custom deliverables created specifically for your engagement (automation workflows, CRM configurations, documentation) become your property and may be used, modified, or adapted without restriction.

Our frameworks and tools
We may employ proprietary processes, templates, and internal tools. These remain the property of Majestic Virtual Assistants LLC. We grant you a non-exclusive license to use what was built for your engagement, but not to resell or sublicense our underlying methodologies or frameworks.

Portfolio and case studies
We may reference your business in general terms (e.g., "we worked with a financial services company") without identifying you specifically. Named case studies, screenshots, or specific data will not be shared without your explicit written approval.

06Confidentiality

Both parties agree to keep confidential any non-public business information shared during the engagement, including business strategies, client data, financial information, systems architecture, and operational processes.

We will not share your confidential information with any third party except as needed to deliver your services (e.g., team members working on your account) or as required by applicable law.

This confidentiality obligation continues for two (2) years following the end of your engagement.

07Representations and Warranties

We are committed to delivering high-quality work. However, we do not guarantee specific business outcomes such as revenue increases, lead volumes, or conversion rates, as these depend on factors outside our direct control.

We warrant that:

• Services will be performed professionally and with reasonable skill and care
• Deliverables will function as described in your service agreement at the time of delivery
• We will communicate proactively about any issues that may affect your timeline or deliverables

If a deliverable does not function as agreed, we will make reasonable efforts to remedy the issue at no additional charge, provided you report it within 14 days of delivery.

EXCEPT AS EXPRESSLY SET FORTH HEREIN, SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TO THE FULLEST EXTENT PERMITTED BY DELAWARE LAW.

08Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INCLUDING THE LAWS OF THE STATE OF DELAWARE, MAJESTIC VIRTUAL ASSISTANTS LLC'S TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

IN NO EVENT SHALL WE BE LIABLE FOR:

• Indirect, incidental, special, punitive, or consequential damages
• Loss of profits, revenue, business opportunity, or data
• Damages arising from third-party platform outages, policy changes, or service disruptions (including GoHighLevel, Zapier, Make.com, or other tools)
• Outcomes resulting from your failure to fulfill client responsibilities under Section 4

Nothing in these Terms limits liability for fraud, willful misconduct, or gross negligence.

09Acceptable Use

You agree not to use our services to:

• Violate any applicable federal, state, or local law or regulation
• Send spam, engage in deceptive marketing, or violate the CAN-SPAM Act or similar laws
• Build systems designed to harm, defraud, or manipulate individuals
• Infringe the intellectual property rights of any third party
• Collect or process personal data in violation of applicable privacy laws, including the CCPA or GDPR

We reserve the right to refuse or terminate any engagement that we determine, in our sole discretion, involves unethical, harmful, or illegal purposes.

10Termination

By you
You may terminate a managed retainer after the 3-month minimum term with 30 days written notice sent to [email protected]. Build projects may not be cancelled mid-delivery without forfeiting fees for work already completed.

By us
We may terminate your engagement immediately, without refund of prepaid amounts for unperformed services, if you:

• Fail to make payment within 14 days of written notice of non-payment
• Materially breach these Terms and fail to remedy the breach within 7 days of notice
• Use our services for illegal, fraudulent, or harmful purposes

Effect of termination
Upon termination, we will deliver any completed deliverables you have paid for. Sections 5 (IP), 6 (Confidentiality), 7 (Warranties), 8 (Liability), 11 (Disputes), and 12 (Governing Law) survive termination.

11Dispute Resolution

We encourage you to contact us at [email protected] first. We will make a good-faith effort to resolve any issue within 14 days of written notice.

If a resolution cannot be reached, any dispute, claim, or controversy arising out of or relating to these Terms or our services shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration shall take place in Delaware or remotely, and the arbitrator's decision shall be final and binding.

Class action waiver: You agree to resolve all disputes with us individually and not as a named plaintiff or class member in any class, collective, or representative proceeding.

Nothing in this section limits either party's right to seek emergency injunctive relief from a court of competent jurisdiction.

12Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. To the extent any dispute is not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in Delaware.

Clients located outside the United States acknowledge that their local consumer protection laws may also apply.

13General Provisions

Entire agreement — These Terms, together with any executed service agreement, constitute the entire agreement between you and Majestic Virtual Assistants LLC with respect to our services.

Severability — If any provision is found unenforceable, the remaining provisions continue in full force and effect.

No waiver — Our failure to enforce any right or provision does not constitute a waiver of that right.

Assignment — You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights as part of a merger, acquisition, or sale of assets.

14Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated to active clients at least 14 days before taking effect via email. The effective date at the top of this page reflects the most recent update. Continued use of our services after the effective date constitutes acceptance.

15Contact

Questions about these Terms? Reach us at: